Help and contact

Support

Write to me directly. I usually reply within two working days.

Frequently asked questions

How accurate are the nutrition values?

They are estimates, and the app labels them as such. For typical German dishes Kandro uses reviewed reference values from the Bundeslebensmittelschlüssel; individual ingredients are matched against USDA FoodData Central. What a photo fundamentally cannot see is oil, butter and sauce: which is why you can correct every portion before saving.

How do I cancel my subscription?

Subscriptions run through your Apple ID, not through Kandro. Open Settings on your iPhone, tap your name at the top, then “Subscriptions” and select Kandro there. Cancellation must happen at least 24 hours before the current period ends.

I paid but Pro is not active

Open the paywall in the app and tap “Restore” in the top right. That re-checks your purchase against your Apple account. If that does not help, write to me with the date of purchase.

How do I delete my account and my data?

In the app under “You” → “Delete account and data”. That permanently removes your account, the associated cloud data and your local history. An active Apple subscription is not cancelled by this: you have to do that separately in your Apple settings.

Are my photos stored?

No. The photo is processed for the analysis and discarded afterwards. Only the meal you confirmed is stored, without the image. Details are in the privacy notice.

The analysis does not work

Without an internet connection Kandro keeps your photo locally. Once you are back online it appears on Today as an open meal, and one tap starts the analysis. Kandro does not run it on its own, so no analysis is ever spent without you asking. If it keeps failing, write to me with the device and iOS version you are using.